Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, we aim to answer the most common questions you may have about our products, services, and policies.
If you can't find the information you're looking for, please feel free to contact our customer support team for further assistance.
To place an order, simply browse our website, add the desired items to your cart, and proceed to the checkout. Follow the on-screen instructions to complete your purchase.
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and more. You can find a full list of accepted payment methods during the checkout process.
Please refer to our Shipping and Return Policy page for detailed information on shipping options, delivery times, and international shipping.
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order in real-time on the carrier's website.
Due to the nature of second hand and pre-loved clothing ALL SALES through the website are FINAL SALE. We do include detailed shots of all our products and stand by our policy of providing full transparency of any damages or any flaws. We encourage all customers to observe all photos and ensure that the product is to that customer's satisfaction.
Yes, we offer international shipping to many countries. However, please be aware that customs and import regulations may impact the delivery time and additional fees. Check our Shipping and Return Policy for more details.
You can reach our customer support team via email at info@fishmarketstudio.ca. Our team is here to assist you with any questions or concerns you may have.
Yes, we provide sizing information for our products on each product page. All measurements are in inches and follow the common measurements (chest, length, waist, inseam etc.)
Vintage items often have flaws or imperfections for several reasons, which can provide insight into their history and authenticity. Age and wear are also a factor as some items are over 30-40 years old. Over time, all items can show signs of wear and tear. Vintage items have often been used or stored for many years, and this natural aging process can lead to wear, fading, or minor damage. These signs of age contribute to the authenticity and charm of vintage pieces.
To make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not been shipped.
You can subscribe to our newsletter by entering your email address in the "Subscribe" field located at the bottom of our website's homepage. Stay updated on our latest promotions, products, and news!
We hope these answers have been helpful. If you have any additional questions or need further assistance, please don't hesitate to get in touch with us. Your satisfaction is our top priority, and we're here to make your experience with us as smooth as possible.